Policy of quality, social responsibility, environmental, occupational health, occupational safety, safety at work and safety of products and components that are in direct contact with beverages are the foundation of the business process management in Oprema d.d.
With constant improvement of quality and safety of our products and a partnership approach to our satisfied customer we opted for the implementation of the requirements of international standards ISO 26000:2022, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 22000:2018 as integrated system.
According to above mentioned, for realization of the defined mission and vision we are implementing following policies:
We foster transparency in business decisions and socially responsible activities. Our employees take constant care to detect the significant environmental aspects, to define their impact on environment and to undertake all the activities of protection and supervising. We support environmental protection in the company and strive for constant reduction of the environmental pollution. We strive to optimize all production and business processes with the aim of achieving efficiency.
Cooling units from our production in fully meet customer requirements, as well as requirements related to quality, environment, health protection, safety on operation and safety of the components and products that come in to contact with drink.
We respect the interests of all stakeholders by taking care of their needs, expectations and requirements. Planned delivery deadlines dictate the flow of business processes, thanks to
that, we guarantee to our current and future customers, prompt delivery for all ordered products in accordance with delivery plan.
By implementing product and component safety management policies who come into contact with the beverage and manage the health care system and work safety, management is obligated to
ensure healthy and safe working conditions, injury and illness prevention work-related issues and eliminate danger and reduce risks. The company will implement risk management in all process
and will endeavor to work pro-active with health security and safety management.
All activities in the company are focused on the customer and on his satisfaction. We conduct periodic surveys measuring customer satisfaction, and based on the results we take measures for continuous improvement.
Our company, including all employees and members of the management and supervisory board are guided by ethical principles of honesty, fairness, integrity and objectivity, in all business processes. We are constantly monitoring and have established measures in case of non-compliance. We respect all
the human rights, we oppose discrimination at all levels and we implement human rights in all business policies and processes.
We choose suppliers based on criteria that ensure: quality products, timely delivery, care of the impact their products make on the environment, safety and health care of workers and taking care of the safety of products and components that come in to contact with the drink. That connection is permanent and we strive to improve it.
Constructive cooperation with interested parties as well as developing correct partner relationships contribute to better external communication regarding quality, environment and safety. Health and safety management policy includes the obligation to comply with legal and other requirements. The company complies with the requirements issuing from legal regulations on the domestic and foreign markets. In all important questions regarding health and safety at work, the company management will enable employee participation and consultation.
We believe that every acquiring of new knowledge and skills of our employees contributes to the success of the company, therefore we encourage employees for continuous education and training. Education of employees is carried out continuously, according to the education plans at annual level. The management provides all the necessary preconditions for implementation of education and ensuring competencies of the employees.
The management implements a policy that includes the obligation of a permanent improvement of the security management system. Thanks to continuous improvement procedures, at all levels and through all activities, we ensure constant progress and development of the company.